No access to the modem’s graphical interface

Checks and corrections need to be made.

1 - Check that the power cable is connected to the DC IN port at the back of the satellite modem;

2 - Check that the other end of the power cable is plugged into a working socket, testing several if necessary.

Let’s start by checking the LEDs on the satellite modem.

1. Unplug the satellite modem’s power supply.
2. Unplug the NordnetBox power supply, if it is currently in use.
3. Wait about ten seconds

1. First, disconnect the satellite modem’s power supply.
2. Check that the F plug at the end of the coaxial cable is correctly crimped. The visible part of the copper core must measure 5 mm.
3. Place the F plug on the satellite port and carefully start to screw it in.

1. Connect the power cable to the DC IN port on the back of the satellite modem;
2. Plug the other end of the power cable into a working electrical socket.
3. Wait two minutes

1. Disconnect the satellite modem’s power supply.
2. Carefully unscrew the coaxial cable.
3. Make sure that the F plug is correctly crimped. The visible part of the copper core must measure 5 mm.
4. Screw the F plug onto the connector on the head as gently as possible.

1. Connect the power cable to the DC IN port on the back of the satellite modem;
2. Plug the other end of the power cable into a working electrical socket.
3. Wait two minutes

The problem is either with the coaxial cable or the transmitter/receiver head unit.

Check the wiring. If the problem persists, contact our technical department.

1. Unplug the NordnetBox power supply.
2. Wait about ten seconds, then plug it back in.
3. Wait five minutes.

1. Reconnect the satellite modem’s power supply.
2. Wait two minutes
3. Reconnect the NordnetBox power supply.
4. Wait five minutes.

1. Disconnect the network cable from the computer
2. Disconnect the other end of the cable from the NordnetBox
3. Unplug the network cable from the modem on the NordnetBox

   


4. Connect the network cable from the modem directly to the Ethernet port on the computer.

Le problème provient soit du câble coaxial, soit de la tête d'émission/réception.

Revoyez le câblage. Si l'incident persiste contactez notre service technique.

Test access to the modem’s graphical interface. 

From your browser’s search bar, enter the address: http://192.168.0.1/install.html

Testez l'accès à l'interface graphique du modem. 

Depuis la barre de recherches de votre navigateur, saisissez l'adresse : http://192.168.0.1/install.html

Test access to the modem’s graphical interface. 

From your browser’s search bar, enter the address: http://192.168.0.1/install.html