Wi-Fi connection not working

Identifiant de l'article : 1501 Dernière mise à jour : 16/12/2024

This article is intended for subscribers to Orange Satellite with Nordnet range.

Are you having problems connecting to Wi-Fi from a computer, tablet or smartphone?. If you are experiencing frequent disconnections or slowness, see Wi-Fi connection unstable.

Which of the following applies to you?

The Wi-Fi network (SSID) of your NordnetBox / router does not appear in the list of wireless networks.

Check that the Wi-Fi light on the NordnetBox

The Wi-Fi indicator is generally represented by the acronym “Wi-Fi” or the following icon :

If the LED is red or orange, this indicates a malfunction in the Wi-Fi function. To fix this, restore the NordnetBox to its default settings.

If the light is off, the NordnetBox’s Wi-Fi function is disabled. Turn Wi-Fi on again by pressing the dedicated ON/OFF button on the left-hand side of the NordnetBox Emotion.

If the Wi-Fi light remains off, please restore the default settings of the NordnetBox. If the Wi-Fi indicator still does not light up, contact our Technical Department.

Check that your device’s built-in Wi-Fi chip is activated

Click the system software installed on your device: ²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²²Windows / macOS X / Android / iOS

Check that the Internet connection is Ethernet-based (wired connection)

This test will identify the cause of the incident: The connection (Satellite, ADSL, Fibre or Radio), your IT installation, or indeed the Wi-Fi link.

To do this, use a LAN network cable to connect your computer 1 to the NordnetBox 2. We strongly advise you to use the LAN2 or LAN3 port on the NordnetBox. For more information, follow the recommendations in its installation guide.

Test the connection again: From your computer, open your browser, then in the search bar type www.google.fr and press Enter to confirm.

Enter one or more keywords in the Google search window.

Are your search results displayed?

Yes

The Internet connection is working. The problem is with the Wi-Fi link.

Optimise the Wi-Fi signal.

What should I do if the equipment to be connected is too far away?

Restart your IT equipment

Unplug the modem/NordnetBox from the mains
Reconnect the modem, then wait 2 minutes;
Reconnect the NordnetBox, then wait 5 minutes

Check the Wi-Fi configuration of your computer or mobile phone

Click the link corresponding to your system:

PC: Windows 10

Mac: macOS X

Tablets and smartphones: Android - iOS

The incident is linked to your connection (satellite, ADSL, fibre or radio) or your computer installation.

To correct this, consult the specific troubleshooting article for your connection. From Support, select your product, then “Troubleshooting”. The article is entitled “The [YourProductName] connection is not working”.

An error message appears after the Nordnet connection has been launched (e.g.: Key error)

Check the name of the network to which you are connected